We understand that sometimes things don't fit as expected.

If you're not 100% satisfied with your purchase of Tineli stock clothing for any reason, simply return the product within 45 days and we'll exchange it or give you a full refund of the purchase price.

Goods must be returned in as-new condition, they must not have been worn or washed, and must have original labels intact. 

Please note, where items returned aren't in as-new condition we reserve the right to send the item(s) back to you.

Unsure about the size/style?

If you're unsure which size or style is right for you, we recommend buying two items and returning the one you don't want for a refund.

If you ordered an item and want to exchange it for another size or style, there are two ways to handle the exchange.

  1. The fastest method is to go ahead and place an order for the size you want and return the one you don't want. We'll refund the purchase amount back to your credit card when the product is received. 
  2. Return the goods to us with a note about the item you want and we'll ship it out when received. There may be an additional shipping charge that you'll need to pay when we send the second item.

This returns policy relates to off the shelf clothing.

There are no refunds or exchanges on sale items unless faulty.

We also make custom clothing which cannot be returned as it is made to order just for you. It's important to get sizes right first time so contact us and we can send sizing samples before you place your order.

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